The public conversation about AI tools is stuck focusing on ChatGPT, ignoring older uses of AI and other tools. Although it’s easy to use and flashy, but there is more to AI than a chat engine.
Microsoft has a couple of ways of interacting with a GPT derived chat tool. In the title bar of their Edge browser, there’s a prominent ‘b’ logo that opens a side panel to start a conversation. One enhancement to ChatGPT is that the Edge browser will give links referring to information sources. A conversation mode is also directly integrated with bing.com search results.
Google has an experimental chat service, Bard, at https://bard.google.com. My limited experience with Bard has been unsatisfactory so I have only used it a few times.
I have a specific use case with the interactive engines: helping me with programming language syntax and techniques. I’m not using it for the high-powered manner app-generating miracles that I’ve seen described in the media. Instead, I’m using it to supplement conventional help resources. As I learn more, I can ask more complex questions and develop increasingly useful skills.
Bard answers my questions in a very stilted manner. When I ask a programming question, the code it generates can be stand-alone. The code includes fluff such as verbiage allowing me to copy and paste the suggested code and directly execute it. That is frustrating because my goal is to learn how a feature works, not generate sample code. Bard is evolving, but what I’ve seen so far isn’t compelling me to use it. It prefers to give a specific, narrowly focused answer rather than explain a concept. I doesn’t know the context of my questions and give an example with minimal insight.
Bing’s search tool is much more useful to me. It remembers the context of my current questions. I don’t have to tell it “Python” or “JavaScript” every time I’m asking a new question. It presents example code that is relatively terse and succinct, helping me not get bogged down by unrelated details. I don’t expect the code to be stand-alone because I’m not looking for it to write code for me.
However, sometimes, a web search is more effective than using chat features. There are a few specialized sites such as https://stackoverflow.com that can answer questions. A search on Google, DuckDuckGo or Bing can go off base and include unneeded results, especially when the correct technical term has other generic uses. In one pleasing interaction, Bing’s top-line short answer was unrelated, but when I opened the chat, the chat answered the real software issue I was trying to understand.
It seems that ChatGPT is “sucking all of the Oxygen out of the room.” All of the news or blog commentaries talk about its threats and promise. They forget that AI has more uses beyond general-purpose conversational tools.
I have been using less prominent and limited AI for quite a while. Edge and Microsoft 365 (Office) both have been giving me suggestions as auto-complete so that I can accept with a tab press. It is not flashy, but it can save time. The keyboard interface to my iPhone’s messaging app also tries to predict what I intended. They are using Artificial Intelligence algorithms for that service. It is helpful.
My realization is that that AI is not a new tool. Amazon and others use it to identify potential sales based on its analysis of customer search and sales history. This Big Data application of artificial intelligence is old enough that it’s invisible now. It’s just called “the algorithm” and it is so ubiquitous that it’s often mundane.
If you don’t use the Edge browser and Bing search engine, you’re not going to see these additional ways of using the GPT Engine. I find them very productive. AI has a public face in ChatGPT, but there are other ways AI technology is common.